Refund & Cancellation Policy

01The short version

• Try it free for 24 hours first. No card needed.
• Cancel any time from the Billing page. Your plan stops renewing and runs to the end of the paid period.
• Consumers can cancel within 14 days of the day their subscription starts and get the first payment back, less the days already used.
• Business users have no legal right to cancel. Refunds for them are at our discretion.
• No other refunds: not for partial months, unused bids, or time lost because of Freelancer or your own account.

02Consumers and business users

MoreGigs is intended for freelancers using it for their business, who are business users. You're a consumer only if you use it wholly or mainly for purposes outside your trade, business, craft or profession. The legal right to cancel below applies to consumers only. Our Terms of Service use the same meanings.

03Free trial

Every new member gets a free 24-hour trial on one Freelancer account. It starts when you connect your first account. No card is needed, so there's nothing to cancel or refund: when it ends, bidding simply pauses unless you choose a plan.

04Cancelling your plan

You can cancel at any time from the Billing page in MoreGigs, which opens Stripe's customer portal.

• Cancelling stops your subscription from renewing, so you won't be charged again.
• Your access, and your bidding, continue until the end of the period you've already paid for.
• Cancelling on its own doesn't give you a refund, unless you're a consumer within the 14-day period below.
• Cancelling doesn't delete your account. If you'd like your data deleted too, email support@moregigs.online.

05Consumers: the right to cancel within 14 days

If you're a consumer, the Consumer Contracts Regulations 2013 give you the right to cancel your subscription within 14 days of the day it starts, without giving a reason.

When you subscribe, you ask us to start your service straight away, inside that period. So if you cancel within the 14 days, we refund your first payment less a proportionate amount for the service already provided, worked out by the days you've used. For example, if you cancel after 4 days of a 30-day month on the US$69 plan, you get back US$59.80 (US$69 less 4/30 of it).

How to cancel

Tell us clearly before the 14 days are up. The simplest way is to email support@moregigs.online from the address on your account. You can also use this wording:

To MoreGigs (support@moregigs.online): I hereby give notice that I cancel my contract for the supply of the MoreGigs service. Subscribed on: [date]. Name: [your name]. Account email: [your email]. Date: [today].

We'll refund you within 14 days of receiving your cancellation, to the payment method you used, with no fee. Your bidding stops when the cancellation is processed. The right applies when your subscription first starts. It doesn't restart each month when your subscription renews.

06Business users

Business users don't have a statutory right to cancel. You can still cancel at any time to stop renewal, but any refund is at our discretion.

07When we don't give refunds

Apart from the consumer right above, we don't give refunds or credits:

• for partial months, renewals, or time left after you cancel;
• for unused bids, or for bids that didn't lead to work;
• for time when bidding was interrupted or stopped by Freelancer (its rules, systems or downtime), by your Freelancer account's status (for example a suspension, restriction or ban), by your account running out of Freelancer bids, or by a token that is invalid, expired or revoked;
• after we end your account for a breach of our Terms of Service.

08If a fault on our side stops your bidding

If a fault in our own systems stops your bidding, email support@moregigs.online within 30 days with the account and roughly when it happened. We'll check your bid log and credit the affected days to your subscription. For business users, that credit is the only remedy. Consumers also keep their statutory remedies.

09Changing plans

You can move between plans at any time from the Billing page. Stripe prorates the switch, so you pay, or are credited, only the difference for the rest of the current period. Credits from a switch aren't paid out as cash.

10How refunds are paid

Refunds go back to the card or payment method you paid with, through Stripe. Depending on your bank, the money usually shows up within 5 to 10 working days after we send it. We can't refund currency conversion or card fees charged by your bank.

11Your statutory rights

This doesn't affect your statutory rights. The rest of our agreement with you is in the Terms of Service.